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We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. We do so as a consequence of us providing our services to you as a Customer or where we engage you as a Model or a Creator to provide services to us, or where you use our website as a User (capitalised terms are defined in the Key Terms table below).  

We keep our privacy policy under regular review. This version was last updated on 29th June 2023.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
Key Terms
It would be helpful to start by explaining some key terms used in this policy:

We, us, our: Visaura Ltd, 53 The Parade, Roath, Cardiff, CF24 3AB

Our data protection officer:

Personal data: Any information relating to an identified or identifiable individual

Special Category Data: Personal data revealing gender, racial or ethnic origin, religious beliefs, philosophical beliefs, health, sexual orientation, or trade union membership. Data concerning health, sex life or sexual orientation

Data subject: The individual who the Personal Data relates to, for the purposes of this policy can be Customers, Models, Creators or Users.  

Customer: Individual who engages us to provide services, or representative of a corporate entity that engages us to provide services

Model: Individual engaged either directly or through an agency for their image to be used in Content

Creator: Individual or entity engaged either directly or through an agency to produce Content

User: Individual user or browser of

Content: Advertising material created for our Customers

You, your: Data Subject who this policy applies to
Personal data we collect about you
We may collect a variety of information about you depending on what the status of our relationship with you is. We have summarised the different kinds of Personal Data collected for each of the categories of Data Subject that this policy applies to:

1. Customers:
2. Models and Creators:
3. Users:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you, or engaging you as either a Model or a Creator.
How your personal data is collected
We collect most of this personal data directly from you in person, by telephone, text or email and/or via our website and apps. However, we may also collect information:
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a lawful basis eg:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

The table below explains what we use your personal data for and why:
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services or to send your our newsletter.

We have a legitimate interest in using your personal data for marketing purposes (see table above). This means we do not usually need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
We will always treat your personal data with the utmost respect and never sell it to other organisations for marketing purposes.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use please see our cookie policy
Who we share your personal data with
We routinely share personal data with:
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.

We or the third parties mentioned above occasionally also share personal data with:
Where your personal data is held
Personal data may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above.

Some of these third parties may be based outside the UK. For more information, including on how we safeguard your personal data when this happens, see below.
How long your personal data will be kept
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Please contact us if you want further information about how long we will retain your personal data.
Transferring your personal data out of the UK
It is sometimes necessary for us to transfer your personal data to countries outside the UK. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Your rights
You have the following rights, which you can exercise free of charge:
For more information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.

If you would like to exercise any of those rights, please:
How to complain
Please contact us if you have any queries or concerns about our use of your personal data. We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner, who may be contacted using the details at or by telephone: 0303 123 1113.
Changes to this policy
We keep our privacy policy under regular review. This version was last updated on 29th June 2023

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